Frequently Asked Questions
Last updated: June 09, 2026
1. Do you ship outside the USA?
No, we currently ship only within the United States. International shipping is not available.
2. How much is shipping?
- Standard shipping is free for all orders.
- Express shipping rate of $14.99.
3. How long will it take to receive my order?
Orders are processed within 1–3 business days.
Standard shipping usually takes 7–12 business days.
Express shipping usually takes 5–7 business days.
4. How can I track my order?
Once your order is shipped, a tracking number will be sent to your email. You can use that tracking page to follow your package.
5. What payment methods do you accept?
We accept Shop Pay, Google Pay, Apple Pay, Visa, Mastercard, American Express, Discover, and other major debit/credit cards.
6. Can I cancel or change my order?
If your order has not yet been shipped, you can request a cancellation or change by contacting us at info@hlopaw.com
7. What if my package is delayed?
Sometimes shipping delays happen due to weather, holidays, or carrier issues. Please allow extra time, and contact us if you need assistance.
8. Do you offer exchanges?
No, we do not offer exchanges. If you want another item you have to return the item, and make a separate purchase for the new item
8. How do I contact customer support?
You can reach us by:
Shop Name: Hlopaw
Email: info@hlopaw.com
Phone: +1 517 292 0670
Business Address: 29260 Franklin Rd, Southfield, MI, 48034, United States
Business Hours: Monday - Friday, 9 am to 5 pm (GMT-05:00) Eastern Standard Time