Frequently Asked Questions

1. Do you ship outside the USA?

No, we currently ship only within the United States. International shipping is not available.

2. How much is shipping?

• Orders over $70 qualify for free shipping.

• Orders under $70 have a flat shipping rate of $9.99.

3. How long will it take to receive my order?

Orders are processed within 1–3 business days. Delivery usually takes 5–10 business days, depending on your location.

4. How can I track my order?

Once your order is shipped, a tracking number will be sent to your email. You can use that link to follow your package.

5. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and other major debit/credit cards.

6. Can I cancel or change my order?

If your order has not yet been shipped, you can request a cancellation or change by contacting us at support@hlopaw.com.

7. What if my package is delayed?

Sometimes shipping delays happen due to weather, holidays, or carrier issues. Please allow extra time, and contact us if you need assistance.

8. How do I contact customer support?

You can reach us by:

• Email: support@hlopaw.com

• Contact Form: www.hlopaw.com/pages/contact-us

• Address: 28631 W Kalong Cir, Southfield MI 48034, United States
  
• Phone: + 231 335 4271