Frequently Asked Questions
1. Do you ship outside the USA?
No, we currently ship only within the United States. International shipping is not available.
2. How much is shipping?
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Standard shipping free for all orders.
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Express shipping rate of $14.99.
3. How long will it take to receive my order?
Orders are processed within 1–3 business days.
Standard shipping free usually takes 7–12 business days.
Express shipping Delivery usually takes 5–7 business days.
4. How can I track my order?
Once your order is shipped, a tracking number will be sent to your email. You can use that link to follow your package.
5. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and other major debit/credit cards.
6. Can I cancel or change my order?
If your order has not yet been shipped, you can request a cancellation or change by contacting us at info@hlopaw.com
7. What if my package is delayed?
Sometimes shipping delays happen due to weather, holidays, or carrier issues. Please allow extra time, and contact us if you need assistance.
8. How do I contact customer support?
You can reach us by:
Shop Name: Hlopaw
Business Mail: info@hlopaw.com
Live Chat: Available on our website
Phone: + 231 335 4271
Address: 29260 Franklin Rd, Southfield Michigan 48034, United States
Business Hours: Monday - Friday, 9 am to 5 pm (GMT-05:00) Eastern Time (US & Canada)